Frequently Asked Questions
Tracking an order who do I call and how do I do it?
You are able to call our Customer Services on 1-888-768-4468 between 9am-5pm, Eastern Time. Monday to Friday. You will need your order number that was emailed to you or provided at the end of your call. If you do not have your order number, then please call our Customer Service team who will ask for additional information to look up the account.
What are your opening times?
You are able to place an order 24 hours a day, 365 days a year.
Customer Services are open from 9am - 5pm, Eastern Time, Monday to Friday
How long will my order take to arrive?
Domestic (Including US Overseas Territories:
Most of our customers experience delivery within 5-7 business days, although we do allow up to 28 days for delivery.
If you require your delivery to be sooner then please telephone our sales team on 1-800-733-8463
Shipments to Canada are usually delivered within 14 business days, although due to clearance time it can take up to 28 business days for delivery.
Please allow up to 28 business days for delivery. Shipment time is highly dependant on the country it is being delivered to, so we are unable to provide estimates for international shipments.
How will my timepiece be shipped?
Shipping to a physical address in North America - USPS
Shipping to a PO Box address in North America and Canada - USPS
Shipping to Canada - USPS
Shipping International (EU & Worldwide) - FedEx
My promotional discount has not been taken off my order total?
Our usual problems for this happening are:-
1. Ensure that there are no spaces between any of the characters (EG. AA 1000 should be AA1000)
2. Have you tried to order any Close out items? These are not related to any other promotional offer
3. Its possible the promotional code has expired and is no longer valid.
if you are having problems getting a promotion code to work, then please call our sales team and if the code is valid they can place the order over the phone for you until our tech's can fix the code on the site.
Is it possible to obtain extra links for my watch or bracelet?
You may obtain extra links for your watch. You will ned to call our Customer Services on 1-888-768-4468 between 9am and 4.30pm, Eastern time, Monday to Friday, detailing which product you require additional links for. Most of our bracelets are non-adjustable, but we will provide links if it can be adjusted. Links will be provided free of charge within the 30 day return policy, after which there will be a small charge.
Am I able to re-size any of your rings?
Most, but not all of our rings are re-sizable. Rings with a Stirling Silver base metal are usually able to be adjusted, while usually Stainless Steel rings are not. We suggest you take your product to a local jeweler. Alternatively, to help you make the right decision view our image size chart at the footer of the website.
How do I make the watch band smaller?
You can take the watch to any local jeweler who will perform the 5 minute process to adjust the size of the band.
Which states charge sales tax?
Sales tax is charged at 6% in the state of Florida. This 6% is calculated on the total value of the order
Can I send a check or money order?
Yes, you can send in a check or money order to us at:
12800 N.W South River Drive
However, due to our fraud prevention program, checks and money orders can take up to 30 days to clear our vigorous checks. To expedite this process, please write your driving license number on the back of the check.
Can I make changes to an order?
You are able to change items from your order. To do this call our Customer Services on 1-888-768-4468 between 9am to 4.30pm, Eastern time, Monday to Friday
Please note, however, if your goods have already been shipped we will not be able to make any changes once the goods have been sent
How do I return an item under warranty?
Please call our toll free customer services (1 888 768 4468) to arrange any warranty work.
Can I order replacement/alternative bands?
We do carry replacement bands for most of our watches, although for older models that are no longer manufactured we cannot guarantee availability. You can call our toll free customer services line on 888 768 446 between 9AM to 4.30PM to order replacement/additional bands.
How do I change the battery?
The vast majority of our quartz watches take very common watch batteries that you can have replaced by a local jeweler; remember to ask the jeweler to ensure the watch is water resistant after the back has been removed.
How long is the warranty for?
We are so confident with our products, that all our timepieces carry our world famous 5 year movement warranty.
You can also purchase an extended 5 year warranty to give you a full 10 years piece of mind.
All other items carry a 1 year manufacturers warranty.
What is your return policy?
We have a 30-day money back guarantee policy. Please call our toll free (1 888 768 4468) customer services line to return your item.
Please remember that all timepieces must be received in an as new condition with all links attached.
For your protection, you must send it using a registered or certified service that requires a signature and provides proof of delivery. We also recommend that you insure your return shipment. We cannot be held responsible for items we do not receive.
We cannot ship products to Russia, Mexico or Nigeria.