Frequently Asked Questions
Tracking an order who do I call and how do I do it?
You will need the last name and zip code of who placed the order or the order number that our sales representatives would have given you, you are able to call our Customer Services on 1-888-768-4468 between 9am -5pm, Eastern time. Monday to Friday
What are your opening times?
You are able to place an order 24 hours a day, 365 days a year.
Customer Services are open from 9am - 5pm, Eastern Time, Monday to Friday
How long will my order take to arrive?
Please allow 28 days for delivery, although most of our customers experience delivery within 7 business days.
If you require your delivery to be sooner then please telephone our sales team on 1-800-733-8463
How will my timepiece be shipped?
Shipping to a physical address in North America USPS
Shipping to a PO Box address in North America and Canada USPS
Shipping to Canada USPS
Shipping International FedEx
My promotional discount has not been taken off my order total?
Our usual problems for this happening are:-
1. Have you in-putted your ID Code correctly without the letter (A,B,C) at the end
2. Have you tried to order any Close out items? These are not related to any other promotional offer
3. It's possible the promotional code has expired and is no longer valid.
Is it possible to obtain extra links for my timepiece or bracelet?
You may obtain extra links for either your bracelet or timepiece. You will need to call our Customer Services on 1-888-768-4468 between 9am and 5pm, Eastern time, Monday to Friday, detailing which product you require additional links for.
Am I able to re-size any of your rings?
Yes, you are able to make a ring smaller. We suggest you take your product to a local jeweler
How do I make the watch band smaller?
You can take the watch to any local jeweler who will perform the 5 minute process to adjust the size of the band.
Which states charge sales tax?
Sales tax is charged at 6% in the state of Florida. This 6% is calculated on the total value of the order
Why do I have to pay shipping for each item?
Shipping is calculated on a per weight plus insurance basis.
Can I send a check or money order?
Yes, you can send in a check or money order to us at:
3580 NW 56th Street
However, due to our fraud prevention program, checks and money orders can take up to 28 days to clear our vigorous checks. To expedite this process, please write your driving license number on the back of the check.
Can I make changes to an order?
Yes, of course. You are able to change items from your order. To do this call our Customer Services on 1-888-768-4468 between 9am to 5pm, Eastern time, Monday to Friday
Please note, however, if your goods have already been shipped we will not be able to make any changes once the goods have been sent
How do I return an item under warranty?
Please call our toll free customer services (1 888 768 4468) to arrange any warranty work.
Can I order replacement/alternative bands?
You can call our toll free customer services line (1 888 768 4468) to order replacement/additional bands.
How do I change the battery?
Again, you take the watch to any local jeweler; remember to ask the jeweler to ensure the watch is water resistant after the back has been removed.
How long is the warranty for?
We are so confident with our products, that all our timepieces carry our world famous 5 year movement warranty.
You can also purchase an extended 5 year warranty to give you a full 10 years piece of mind.
All other items carry a 1 year manufacturers warranty.
What is your return policy?
We have a 30-day money back guarantee policy. Please call our toll free (1 888 768 4468) customer services line to return your timepiece.
Please remember that all timepieces must be received in an as new condition with all links attached.
For your protection, we recommend you insure your return shipment. We cannot be held responsible for items we do not receive.
We cannot ship products to Russia, Mexico or Nigeria.